by Angela White
It is 10 p.m… do you know the status of your inbox?
I admit that checking my email is the last thing that I do at night, and the first thing that I do in the morning. In fact, I am so ‘attached’ to my email (OK, some would say obsessed) that I check it at 5:15 a.m. as I am headed out of the house to my local YMCA for a workout before the work day begins. I won’t even talk about how many times I check during the day—reaching for my iPhone as soon as I leave a client meeting and even sneaking a peak at stoplights.
I am guessing that I am no different than many of you reading this blog. On the positive side, I believe that one of the best ways that we meet our client needs at JGA is to be responsive and highly engaged in the daily issues of our clients. I feel better knowing that I am checking my email frequently and that I can respond in a timely fashion.
However, one of my clients taught me a very important lesson—sometimes a quick response is not the best response. She taught me that you do not have to answer an email immediately—sometimes it is better not to respond but to watch the email traffic on a certain topic and then make a more informed comment. Or, better yet, sometimes it is best to pick up the phone and discuss a situation rather than trying to have an email dialogue.
This is a good lesson—but it probably won’t stop me from obsessively checking my email, but it might stop me from obsessively responding!